PROCESSING
Orders are processed at 7am EST Monday - Thursday (except for on US Holidays and observed holidays where we are not in the office.) We occasionally process orders at 8am EST on Fridays, but we do not guarantee an processed after 7am EST on a Thursday will process on a Friday.
SHIPPING
Orders for in stock items are shipped within 2 business days of when they are processed, although we do our best to ship them the very next business day.
UNAVAILABLE ITEMS
Orders for items that are out of stock are left open for a maximum of 4 business days. If we are able to obtain product stock during that time, your order will complete processing and ship. If we are unable to obtain the product, your order will be canceled. We can't leave orders placed online open indefinitely due to credit card authorization regulations. You are welcome to call Customer Service at 866.456.8836 and place the order over the phone as long as the item is not on clearance or no longer available. Customer Service can confirm availability for you when you order.
WHEN WE CHARGE YOUR CARD
When your order is placed, a hold is placed on the funds for the order on your card. If this is a debit card, you should see the hold immediately. It will not show up immediately on a credit card. We authorize the payment the same business day that we ship your order. If you order is canceled, we void the authorization or - in the event that we have already authorized payment - issue a refund. You should see a refund within 3 business days. If we voided the authorization, the hold should disappear within 3 business days.
